Terms of Service
The agreement between OwnSigner and you for use of the OwnSigner platform and ownsigner.com.
1. Definitions
- "OwnSigner" — the digital signature platform and these terms, operated by Hany Elmaghrabi.
- "Service" — the OwnSigner Cloud SaaS product, the OwnSigner self-hosted software, and the ownsigner.com website.
- "Customer" — the organization or individual that signs up for the Service.
- "User" — anyone the Customer authorizes to use the Service under their account.
- "Signer" — anyone invited by a User to sign a document.
- "Content" — documents, signatures, signer details, and any other data the Customer uploads or generates through the Service.
2. The Service
OwnSigner enables the Customer to upload documents, place signature fields, route them to Signers, collect legally binding electronic signatures, and generate tamper-evident audit trails. The Service is offered in three delivery modes:
- OwnSigner Cloud — hosted by OwnSigner in the Customer's chosen region.
- Your Private Cloud — deployed by OwnSigner into the Customer's own AWS, Azure, GCP, OCI, or other tenant.
- On-Premise — deployed in the Customer's own data center, including air-gapped environments.
3. Account, eligibility & administrators
- The Customer is responsible for all activity on its account, including all Users it authorizes.
- The Customer must keep account credentials confidential and notify OwnSigner immediately of any suspected unauthorized access.
- The Customer's administrators control which Users may register and what role they hold.
- The Customer must be at least 18 years old (or the age of majority in its jurisdiction) and legally capable of entering into binding contracts.
4. Acceptable use
The Customer and its Users agree NOT to:
- Use the Service to send unsolicited bulk email, marketing, or spam
- Use the Service for documents that are illegal under applicable law
- Forge signatures or impersonate other people
- Attempt to reverse engineer, decompile, or break OwnSigner's security mechanisms (except where allowed by mandatory local law)
- Send malware, viruses, or any harmful code via the Service
- Use the Service to harass, abuse, or harm any individual
- Exceed any plan limits without an upgrade
5. Customer data ownership
The Customer retains all rights, title, and interest in its Content. OwnSigner does NOT claim ownership of Customer documents, signatures, or Signer data.
For OwnSigner Cloud, the Customer grants OwnSigner a limited license to host, process, and transmit Content solely as required to provide the Service.
For self-hosted deployments, OwnSigner has no access to Content whatsoever.
6. Legal validity of e-signatures
OwnSigner signatures are designed to be legally binding under:
- U.S. — ESIGN Act and UETA
- EU — eIDAS Regulation (qualified signature support varies by integration)
- Saudi Arabia — Electronic Transactions Law
- UAE — Electronic Transactions and Trust Services Law
- UK — Electronic Communications Act
Specific legal recognition depends on the document type, the consent flow used, the parties involved, and applicable jurisdiction. The Customer is responsible for assessing whether the Service is appropriate for any specific document.
7. Subscription, fees & renewal
- Fees are described in the Order Form signed at purchase.
- Subscriptions auto-renew annually unless cancelled at least 30 days before the end of the term.
- Past-due fees beyond 30 days may result in suspension of the Service after written notice.
- All fees are exclusive of taxes, which are the Customer's responsibility.
8. Termination
- The Customer may terminate at any time; pre-paid fees are non-refundable except as required by law.
- OwnSigner may terminate for material breach not cured within 30 days of written notice, or immediately for breach of Section 4 (Acceptable Use).
- On termination, the Customer may export its Content for 30 days. After 60 days, OwnSigner deletes the Content from active systems; backup deletion follows normal backup-rotation timelines.
9. Warranties & disclaimers
OwnSigner warrants that the Service will perform materially as described in the documentation. EXCEPT FOR THIS WARRANTY, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
OwnSigner does NOT warrant that the Service will be uninterrupted, error-free, or meet specific requirements of any individual document type or jurisdiction.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWNSIGNER'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES PAID BY THE CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA.
11. Indemnification
The Customer agrees to defend, indemnify, and hold harmless OwnSigner from claims arising from the Customer's Content, the Customer's violation of these terms, or the Customer's violation of applicable law.
OwnSigner agrees to defend, indemnify, and hold harmless the Customer from third-party claims that the unmodified OwnSigner software infringes a valid intellectual property right.
12. Service Level (OwnSigner Cloud)
For OwnSigner Cloud customers, the target service availability is 99.9% measured monthly, excluding planned maintenance windows announced at least 48 hours in advance. Service credits for downtime are described in the Order Form.
13. Confidentiality
Each party must protect the other's Confidential Information with the same care it uses for its own (and at minimum a reasonable degree of care) and may only use it for purposes of these terms.
14. Governing law & jurisdiction
These terms are governed by the laws of [Saudi Arabia / your chosen jurisdiction], without regard to conflict-of-law principles. Any dispute will be resolved in the courts of [Riyadh / your chosen city], unless mandatory consumer-protection law gives the Customer a different right.
15. Changes to these terms
We will notify registered Customers by email at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance.
16. Contact
OwnSigner
Email: [email protected]
Website: ownsigner.com